RETURNS & EXCHANGES

Returns Policy

We are sure you’ll be delighted with our items, but if not, simply contact admin@moonwearfashion.com. We’re glad to accept your returns within 30 days of the delivery date for most items in good condition.

1. Send an e-mail to admin@moonwearfashion.com and indicate which item(s) you would like to return and the reason for your return.

2. Follow up the instructions we send in the email.

3. Drop off your package at the local post office. Send us the return tracking number after shipping out (we don’t offer a return label, you need to pay the return shipping fee) .

4. If you need to return more than 3 items (including 3 ) . we’ll charge 10%-20% handling from your total amount of these returns. Please note that several fraudulent orders may attract a total fee of 30% .

5. Once we receive your package, we will promptly process and issue a refund to your account in accordance to our return conditions.

Return

1.You have 30 days to decide if the items are right for you, if not, you can certainly come to us within 30 days of receipt.

2.The following items couldn’t be returned: items on clearance.

3. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.

4.We do not accept returned items that were sent back by you directly without checking with us first.

5. Return delivery charge should be paid by you and non-refundable. But a refund will be given in the instance of incorrect, damaged or faulty goods.

6.For a refund, it will be returned to your account within 5-7 working days. In exchange, new items will be reshipped to you within one week.

Exchange Policy

About exchange, steps 1-3 are the same as the Return Rule. you need to tell us which item(s) you need exchange and we will ship your exchange item(s) in a week after your return parcel delivers

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